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20 articles · 3 categories
Category 01 / 03
Account
& Access
Signing in, locked accounts, devices, changing your details, reporting a bug.
- I cannot login into my account
- I forgot my username and/or password
- I cannot login after entering several times the wrong login info
Category 02 / 03
Membership
& Billing
Plans, renewals, rebilling, cancellation, refunds and how charges appear.
- Which types of Memberships you offer and what are the benefits?
- What is the difference between 'recurring' and 'non-recurring' memberships?
- When does my membership expire?
Category 03 / 03
Video
& Playback
Resolutions, 4K/6K hardware, browsers, speed and Mac/mobile support.
- Which video resolutions do you offer?
- What hardware/software do I need to play 4K and 6K 60fps videos?
- The site/video/download is slow
Help across topics
Questions that touch more than one area — sign-in trouble that is really about billing, playback that is really about your account.
- I forgot my username and/or passwordAccount & Access
- I cannot login after entering several times the wrong login infoAccount & Access
- I think I have encountered a bug/glitch. Where can I report it?Account & Access
- How do I cancel my membership?Membership & Billing
- How can I improve the speed and functionality of the web site?Video & Playback
Most read
- 01I cannot login into my accountAccount & Access
- 02I forgot my username and/or passwordAccount & Access
- 03Does my membership automatically rebill?Membership & Billing
- 04How do I cancel my membership?Membership & Billing
- 05What if I join and then cancel in few days, will I get a refund?Membership & Billing
- 06What hardware/software do I need to play 4K and 6K 60fps videos?Video & Playback
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