Account & Access
Signing in, locked accounts, devices, changing your details, reporting a bug.
- I cannot login into my accountPasswords are case sensitive, and account sharing, repeated failed attempts or a lapsed payment can all lock you out. What to check first.1 min read
- I forgot my username and/or passwordReset your password from the login form on your membership site, or recover your username from the joining emails sent by us and by the biller.1 min read
- I cannot login after entering several times the wrong login infoFive wrong login attempts block your IP address for 10 minutes. Wait it out, then open a support ticket on your membership site if you still cannot get in.1 min read
- Can I login with more than 1 device?No — only one active session per account at a time. Closing the browser without logging out still counts as being logged in for a while.1 min read
- How can I change my email address or profile info?Change your email address and profile details from the account area of your membership site, while logged in as a member.1 min read
- I think I have encountered a bug/glitch. Where can I report it?Found a bug or glitch? Report it — and suggest improvements — through the support form on the membership site where you ran into it.1 min read