There can be a thousand different reasons why you might experience a slow download or site, of course this can be a problem on our end but also a problem with your connection speed. We always do our best to make sure you have the best experience possible in regards to site speed, browsing, streaming and downloading but sometimes there might be an issue.
Downloads can be slow for the first user who downloads a freshly published scene in a region (e.g. USA, Asia, Europe etc.). This happens due to the fact that our published files need some time to be distributed by our CDN (Content Delivery Network).
Check your connection speed
Use one of the following services to check if your internet connection has any speed issues.
Refresh the cache
- Visit this page with instructions on how to do it properly for your browser.
- Visit our homepage and refresh the cache.
- Do the same on the login page.
Other possible solutions
- Select a lower video streaming quality.
- Close other programs, virus protection, ad blocker, or energy saving settings as they may interfere with video playback.
- Stop any file downloads in the background.
- Try closing other browser tabs if you have many opened.
- Try another browser and see if that helps. We recommend the latest versions of the following browsers: Firefox or Google Chrome.